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Overview & Photos
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Amenities
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Swissotel Chicago

Downtown - River Walk
4.5-Star Hotel
8.7
Excellent
1952 Reviews
Top Reasons to Book
  • Guests Love It
    Guests give this property a very good rating of 8.7/10
  • Top Rated Location
    Guests rate the location 8.7/10
  • Very Clean
    Guests rate the cleanliness 9.1/10
8.7
Guest Rating
Cleanliness
9.1
Staff
9.1
Location
8.7
Top Amenities
  • Wheelchair accessible
  • Restaurant(s)
  • Fitness center
Rooms

Swissotel Chicago - Amenities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Wheelchair accessible
  • 24-hour security
  • Concierge services
  • Doorman
  • Fireplace
  • Massage services
  • Off-Site parking
  • Restaurant(s)
  • Daily Housekeeping
  • English
  • French
  • German
  • Russian
  • Spanish
  • Convenience Store
  • Parking Available
  • gift/souvenir shop
  • Shops on site
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Sterilizing equipment
  • Staff trained in safety protocol
  • Chinese [Mandarin]
  • Grocery delivery
  • Ticket services
  • Contactless check-in/out
  • Food delivery

About

Hotel Features

Steps away from the Lake Michigan and the luxury shops, dining and entertainment on the Magnificent Mile, this all-glass triangular hotel is located in downtown Chicago and features upscale on-site restaurants and scenic views of the city. Free WiFi is available in public areas. Every room at Swissotel Chicago provides a flat-screen LCD TV and an oversize work space with a desk and ergonomic chair. An in-room safe and coffee maker are also included. Guests can choose from an array of classic American fare from the breakfast buffet at The Palm. The Palm features premium prime beef and traditional Italian fare for lunch and dinner. For a more casual experience, the lobby lounge, Amuse, serves small plates and cocktails in a vibrant setting. The hotel also offers 65,000 square feet of meeting space. Millennium Park and the Art Institute of Chicago are both less than a mile away from the hotel. Navy Pier is a 7-minute drive away.

Guest Policies

Check-in
After 15:00
Check-out
Before 12:00
Room Rates
All rates displayed are for double occupancy unless otherwise noted.

Important Information

Please note that the property no longer has a swimming pool. The amenity fee includes the following: Daily $15 F&B Credit for Amuse (daily credit amount cannot be combined during the stay) Basic High Speed Internet Access Vitality Fitness Classes Daily $12 Dry Cleaning Credit (daily credit amount cannot be combined during the stay) Nightly Shoe Shine (upon request) 10% off private transportationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 100.0 is required at checkin. This will be collected by credit card. You should be reimbursed within 7 days of checkout via credit card, subject to an inspection of the property.

Reviews

8.7
  • Staff
    9.1
  • Cleanliness
    9.1
  • Location
    8.7
  • 1
    Very Poor
    Dec 08, 2025
    Suxia
    review category business travellers
    Bad
    • Was there anything you didn't like?
      I can not get my invoice! Booking.com said it should be provided by hotel but hotel said it should be provided by booking.com! Very terrible experience!!!
  • 10
    Exceptional
    Dec 08, 2025
    Melissa
    young couple
    We were treated with respect...
    • What did you like most?
      Great location. Excellent view of city
    • Was there anything you didn't like?
      Love everything

Location

Swissotel Chicago
323 East Wacker Drive, Chicago, IL
8.7
Excellent
Location Score
  • Classic King Room - Bath Tub/Disability Access

    323 sq ft
    323 sq ft
      • 1 King
    Sleeps up to 2 Guests
    Non-Refundable
    Book now, pay now
      $161
      Per Night
      $217.39
      Total Including Taxes & Fees
      Book Now
    • Classic 1 King

      323 sq ft
      323 sq ft
        • 1 King
      Sleeps up to 2 Guests
      Non-Refundable
      Book now, pay now
      • fridge
      $161
      Per Night
      $217.39
      Total Including Taxes & Fees
      Book Now
    • Classic 2 Double

      323 sq ft
      323 sq ft
        • 2 Double
      Sleeps up to 2 Guests
      Non-Refundable
      Book now, pay now
      • fridge
      $183
      Per Night
      $243.28
      Total Including Taxes & Fees
      Book Now
    • Hotel image

      CLASSIC 2 DOUBLE HEARING AND MOBILITY ACCESSIBLE TUB

        • 2 Double
      Sleeps up to 2 Guests
      Non-Refundable
      Book now, pay now
        $183
        Per Night
        $243.28
        Total Including Taxes & Fees
        Book Now
      • Classic Double Room with Two Double Beds and Roll-In Shower - Disability Access

        323 sq ft
        323 sq ft
          • 2 Double
        Sleeps up to 2 Guests
        Non-Refundable
        Book now, pay now
          $183
          Per Night
          $243.28
          Total Including Taxes & Fees
          Book Now
        • Classic Riverview 1 King

          323 sq ft
          323 sq ft
            • 1 King
          Sleeps up to 2 Guests
          Non-Refundable
          Book now, pay now
          • fridge
          $186
          Per Night
          $247.23
          Total Including Taxes & Fees
          Book Now
        • Classic Lakeview King

          323 sq ft
          323 sq ft
            • 1 King
          Sleeps up to 2 Guests
          Non-Refundable
          Book now, pay now
          • fridge
          $212
          Per Night
          $277.08
          Total Including Taxes & Fees
          Book Now
        • Classic Double Room with Two Double Beds - Bath Tub/Disability Access

          323 sq ft
          323 sq ft
            • 2 Double
          Sleeps up to 2 Guests
          Non-Refundable
          Book now, pay now
            $212
            Per Night
            $277.08
            Total Including Taxes & Fees
            Book Now
          • Classic Riverview 2 Double

            323 sq ft
            323 sq ft
              • 2 Double
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
            • fridge
            $229
            Per Night
            $297.00
            Total Including Taxes & Fees
            Book Now
          • Double Room with Two Double Beds and Bath Tub - Disability Access/Lake View

            323 sq ft
            323 sq ft
              • 2 Double
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
            • fridge
            $234
            Per Night
            $302.98
            Total Including Taxes & Fees
            Book Now
          • Classic Lakeview 2 Double

            323 sq ft
            323 sq ft
              • 2 Double
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
            • fridge
            $234
            Per Night
            $302.98
            Total Including Taxes & Fees
            Book Now
          • Pinnacle 1 King - Higher Floor

            356 sq ft
            356 sq ft
              • 1 King
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
            • fridge
            $280
            Per Night
            $356.69
            Total Including Taxes & Fees
            Book Now
          • Pinnacle 2 Double - Higher Floor

            356 sq ft
            356 sq ft
              • 2 Double
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
            • fridge
            $302
            Per Night
            $382.54
            Total Including Taxes & Fees
            Book Now
          • Pinnacle Double Room with Two Double Beds and Lakeview - Higher Floor

            356 sq ft
            356 sq ft
              • 2 Double
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
            • fridge
            $314
            Per Night
            $396.47
            Total Including Taxes & Fees
            Book Now
          • Pinnacle Lakeview 1 King - Higher Floor

            356 sq ft
            356 sq ft
              • 1 King
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
            • fridge
            $322
            Per Night
            $406.42
            Total Including Taxes & Fees
            Book Now
          • Pinnacle Riverview 1 King - Higher Floor

            356 sq ft
            356 sq ft
              • 1 King
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
            • fridge
            $331
            Per Night
            $416.37
            Total Including Taxes & Fees
            Book Now
          • Pinnacle Riverview 2 Double - Higher Floor

            356 sq ft
            356 sq ft
              • 2 Double
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
            • fridge
            $331
            Per Night
            $416.37
            Total Including Taxes & Fees
            Book Now
          • Premier Corner 1 King

            420 sq ft
            420 sq ft
              • 1 King
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
            • fridge
            $373
            Per Night
            $466.14
            Total Including Taxes & Fees
            Book Now
          • Premier View Corner 1 King

            420 sq ft
            420 sq ft
              • 1 King
            Sleeps up to 2 Guests
            Non-Refundable
            Book now, pay now
              $441
              Per Night
              $545.72
              Total Including Taxes & Fees
              Book Now
            $161
            per night
            $188.04
            including taxes & fees
            $161
            per night
            including taxes & fees
            $161
            per night
            $188.04
            including taxes & fees
            $161
            per night
            including taxes & fees